How to fix “Authentication failed” problem when setting up Hotmail/Live ActiveSync on Android ?

It seems pretty straightforward to configure Exchange ActiveSync for Hotmail/Live on your Android device. But, if you keep getting invalid password errors, even though you’re sure the username & password are correct, the 2-step verification you’ve turned on for that particular account could be the reason.

In that case, follow the steps below to create an app password, and use this password when configuring ActiveSync for Hotmail/Live on your Android devices:

  1. Sign in to your Microsoft account.
  2. Next, click Security Info and follow by Create a new app password.
    microsoft account screen
  3. A new app password will be generated on your screen.
  4. Now, use this password when you’re setting up Hotmail/Live ActiveSync on your Android device.

* Last updated by at .

Sorry, comments are closed for this post.

Note: The information on this website is provided for educational purposes, free of charge, for the benefit of all visitors. While every effort has been made to provide quality information, we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this website or on any linked sites. Further, please note that by submitting a question or comment, you are agreeing to relinquish any subsequent rights of ownership to your comment by submitting it on this site. Comment deletions may be made at any time and for any reason at the discretion of the site administrator. In addition, not all questions or comments submitted to this website can be responded to.